Draft. This document is a working draft and has not been reviewed by a Canadian lawyer. Petolina is reviewing it. By using the platform, you accept these terms in their current form; the final version will be linked here.

Mobile App End User Licence Agreement

Last updated June 2026 · Applies to the Petolina app for iOS and Android

In plain language: This is the licence to use the Petolina app on your phone. You get a personal, limited right to use it; you don't own the app itself. Our Terms of Service and Privacy Policy also apply. The section about Apple at the end is required by the App Store.

1. The licence

Petolina Inc. ("Petolina") grants you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use the Petolina mobile application (the "App") on devices you own or control, solely for your own use and in accordance with this agreement, the Terms of Service, and the usage rules of the app store you obtained it from.

2. What you may not do

  • Copy, modify, or create derivative works of the App, except as allowed by law.
  • Reverse engineer, decompile, or disassemble the App, except to the extent that restriction is prohibited by law.
  • Rent, lease, lend, sell, sublicense, or distribute the App.
  • Remove or alter any proprietary notices, or use the App to build a competing product.

3. Ownership

The App is licensed, not sold. Petolina and its licensors retain all right, title, and interest in the App, including all intellectual property rights. Content you create through the App is governed by the "Your content" section of the Terms of Service.

4. Updates

We may release updates, and your app store may install them automatically. This agreement covers updates unless an update comes with its own terms.

5. Privacy and device permissions

The App requests access to your camera, microphone, photo library, and location only for the features described at the permission prompt (for example, vet consult video calls, profile and pet photos, and finding nearby sitters). You can change these permissions in your device settings. How we handle your data is described in our Privacy Policy.

6. Disclaimers and liability

The App is provided "as is." To the maximum extent permitted by Canadian law, our warranties, disclaimers, and limitation of liability in the Terms of Service apply equally to the App.

7. Termination

This licence ends automatically if you breach it. You may end it by deleting the App and closing your account. Sections that by their nature should survive (ownership, disclaimers, liability) continue after termination.

8. Apple App Store — additional terms

These terms apply when you download the App from the Apple App Store. They are required by Apple and are in addition to the rest of this agreement:

  • This agreement is between you and Petolina only, not with Apple. Apple is not responsible for the App or its content.
  • Apple has no obligation to provide maintenance or support for the App.
  • If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); Apple has no other warranty obligation, and any other claims are Petolina's responsibility.
  • Petolina, not Apple, is responsible for addressing any claims relating to the App, including product liability, legal or regulatory non-compliance, and consumer protection claims.
  • Petolina, not Apple, is responsible for any third-party claim that the App infringes intellectual property rights.
  • You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting," and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you.

9. Google Play

If you obtained the App from Google Play, your use is also subject to the Google Play Terms of Service, and references to app-store usage rules above apply to Google Play.

10. Governing law & contact

This agreement is governed by the laws of the Province of British Columbia, Canada, as described in the Terms of Service. Questions: hello@petolina.com.